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Code of Ethics

Duties and Obligations

  1. The jeweller must fulfil his/her professional obligations with integrity.
  2. The jeweller must commit him/herself to agree upon a reasonable delay when establishing a layaway plan, and to include the deadline in the sales contract.
  3. Upon expiry of the delay, the jeweller has the right to put the unclaimed items back on display for sale.
  4. Upon delivery, the consumer has the right to study the goods before paying the balance owin.
  5. Any substitution of the goods that has not been accepted by the consumer is prohibited.
  6. The jeweller must notify the consumer regarding the uselessness of repairing an item.
  7. The jeweller must provide the consumer with a receipt that includes details on the goods left on deposit.

JEWELLER’S COMMITMENT

Under no circumstances can the jeweller, directly or indirectly, verbally or in writing, use false or misleading pretences when dealing with one or several consumers:

  1. Regarding the price of the goods he/she sells, including any discounts or price reductions he/she grants on such goods;
  2. Regarding the nature and quality of the goods he/she sells and, more specifically, regarding important characteristics of such goods on sale (i.e.: materials, composition, substance);
  3. Regarding the warranty, if applicable, on any goods he/she sells or repairs.

WARRANTIES

  1. The jeweller commits him/herself to provide to the consumer a warranty of at least one year covering any faulty manufacture. The quality of the goods must comply with the specifications included in the sales contract.
  2. The jeweller commits him/herself to provide the consumer with a warranty of at least thirty (30) days following repairs or modifications carried out at the request of the consumer.
  3. This arbitration committee will approach the two parties in such a way as to obtain a fair, reasonable and amicable settlement of the dispute.

ARBITRATION COMMITTEE

  1. The jeweller must respect his/her commitments and make sure that the consumers are fully satisfied.
  2. To this end, any unsettled claims between a consumer and the concerned jeweller will be referred to the arbitration committee of the Quebec Jewellers Corporation.
  3. This arbitration committee will approach the two parties in such a way as to obtain a fair, reasonable and amicable settlement of the dispute.
  4. Any consumer, group of consumers or the Corporation may appeal to the arbitration committee.
  5. The claim must be filed in writing and indicate the nature and circumstances justifying the said claim. It must be supported by relevant documents (i.e. copy of invoice or contract, warranty document, copy of advertisement, etc.).
  6. The office then notifies the concerned jeweller regarding the claim filed, and requests that the jeweller produce in writing, within ten (10) days, his/her version of the circumstances regarding the said claim.
  7. The documents are then submitted to the arbitration committee for study, and a decision is rendered based on the documents produced. If deemed appropriate, the committee can then request additional explanations, verbal or written, from the parties involved.
  8. The office must notify the parties in a brief delay as to the decision rendered by the arbitration committee.

THE CORPORATION HAS THE OBLIGATION TO IMPOSE ANY SANCTIONS IT DEEMS APPROPRIATE ON ANY JEWELLER WHO REFUSES TO COMPLY WITH THE AGREEMENT PROPOSAL SUBMITTED BY THE ARBITRATION COMMITTEE.

THE CORPORATION MAY EXCLUDE FROM ITS RANKS ANY JEWELLER WHO DOES NOT COMPLY WITH THE PRESENT CODE OF ETHICS. NOTIFICATION OF THIS EXCLUSION WILL BE MADE PUBLIC.